Professionals or NOT?

Are there really any professionals left out there?
I've had a leak in my bathroom ceiling. The company I've been dealing with have tried the smaller cheaper fixes (which I agreed to), why replace the roof if you don't have to. We thought the leak was fixed and except for repainting the bathroom ceiling, they had the ceiling patched and the work was done.
Well, the rain over the weekend has proved that the leak is somewhere under the first layer of roofing tiles. I called the company on Saturday. The second time, the called me back and I was told they probably wouldn't be able to get out and put a tarp on my roof right away.
Well, the rain slowed down but I didn't hear anything from them on Monday so Tuesday morning I called them back and around 11 I received a call from them stating they've been working 24/7 because of the rain on Friday and they didn't know when they would be able to get out and do anything. He suggested I call a roofer. I wonder how he expects me to find a roofer to come out if they are so busy they don't have time to come and put a tarp on the roof.
So I called a couple of people yesterday who, as expected did not call me back.
I will need to try and make calles today while I'm at work. Not only will I have to have at least part of the roof re-done, the work to patch the ceiling has to be re-done. When I know the leak is fixed, I'm and going the have the ceilings in the house painted.
I think I'm getting jerked around because: it's not a big job compared to some of the others they have and I'm female and they figure I don't know what I'm talking about. I do know, they will not get my business any more and I will not recommend them to anyone. I can't believe all the work they have scheduled is from current customers.

And to make matters just a little more exciting, that little excitment yesterday killed the relaxed attitude that I had since I had take a couple of vacation days. I go back to work today, all worked up, having to try to squeeze in phone calls between dealing with people who are suppose to know what they are doing and don't.

I can't get away from it. I already know that there is going to be a meeting about why "we" need to support something since the area we feed the information to doesn't want to support it. It is an uppermanagement directive that we support it. What seems to be the problem here? This other area has a lot to do and is short staffed from my understanding but that isn't my problem, they should just hire more off shore programmers - that seems to be the way of the company. This is also one of those wonderful systems that at some point in the near future we are going to have to take over and support.

Isn't life just wonderful. You can do everything you are suppose and still get slapped in the face because other people are idiots and not competent to do their job.

I for one can't wait to get out of the rat race.